Privacy Notice

This Privacy Notice describes how MzancexAI financial programme (“we”, “us” or “our”) gathers, uses, stores and protects personal information when you browse our website, register an account or use our trading and support tools. It should be considered together with the Terms of Use and applies to visitors as well as account holders.

Personal data we receive

We may obtain identifying information such as your first and last name, email address, telephone number, country of residence, IP address, technical usage logs, account settings, and details submitted through forms, support requests or payment checks. Certain information is required to establish an account and handle deposits or withdrawals, while other data supports account protection and reliable service delivery.

Why we use personal information

• To set up, confirm and administer your account
• To operate the platform, show market information and respond through our support team
• To meet legal duties, prevent fraud and address applicable compliance requirements
• To strengthen service performance, identify misuse and protect authenticated sessions
• To send essential account messages, including deposit updates and scheduled maintenance announcements

Measures used to safeguard data

We use technical and organisational safeguards that reflect the relevant risks. These can include SSL encryption while data is transmitted, role-based access controls, oversight of sensitive connections and, where available, two-step verification. Absolute security cannot be guaranteed by any system; if you suspect unauthorised access to your account or information, notify [email protected] without delay.

Your data choices and rights

Subject to the laws that apply to you, you may be entitled to access, amend, limit or remove certain personal information, or object to particular processing activities. Send an email to [email protected] with the subject “Data rights”, including the email address associated with your account. We may reasonably verify your identity before acting on the request.

Storage periods and external providers

Information is kept only for the period required to operate the service, meet legal duties or manage disputes. Selected service partners, including hosting providers, payment handlers and transactional email services, may handle data for us under written instructions and suitable protective controls.

Cookies and technical logs

We may use cookies and comparable technologies to preserve sessions, protect the platform and measure general website activity. Browser settings can be changed to block some cookies, although this may affect functions such as signing in and retaining preferences.

Contacting us about privacy

If you need clarification about this notice or the rights available to you, contact us at [email protected]. We will seek to respond clearly within an appropriate timeframe, subject to any identity verification that may be required.